FAQs for Hoover-Home Purchases

I have ordered the wrong model, what can I do?

If you’ve ordered the wrong model, please email us at [email protected] with your order number, the model you intended to purchase, and details on how the incorrect order was placed. This helps us continuously improve our website and user experience.

I have placed my order, when will I be contacted about delivery?

If your order is placed before 17:30 (Monday–Friday) or before 12:00 (Saturday), you will receive a dispatch confirmation the same day. This will include a tracking link for next-day delivery.

Who do I contact if I need to change the delivery address?

If you need to update your delivery address, please contact our team at [email protected] with your order number and the new details.

I have received my order, how do I register my warranty?

Once your item has been delivered, please visit our Appliance or Vacuum warranty pages to register your warranty.

Who should I contact if something is wrong with my order?

If there’s an issue with your order or it arrives in less than perfect condition, please contact our team at [email protected] with your order number, details of the issue, and a photo to show the problem. Our team will work quickly to provide all available solutions.

How do I return my order?

If you are unsatisfied with your order, please contact [email protected] with your order reference and details explaining why the item does not meet your expectations. We will then advise you on the steps to return your order. You can also find more information on returns and refunds here.