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Vacuum Cleaners Delivery

Delivery times

  • hoover-home/en_Gb offers FREE NEXT DAY DELIVERY 7 DAYS A WEEK on all vacuum cleaner orders.
  • Order before 17:30 Monday - Friday to receive your vacuum cleaner the following day. Order before 12:00 Saturday - Sunday to receive your vacuum cleaner the following day.
  • National holidays may vary and will be highlighted on the site.

Delivery

1.1 Whilst the Site generally states whether or not Products are available and the relevant delivery times, such information is purely indicative and under no circumstances binding on the Seller.

1.2 The Seller undertakes to do everything within its power to comply with the delivery times given on the Site. If the order cannot be processed by the Seller, as the Product ordered by the Consumer is not available, even temporarily, for delivery, the Seller shall notify the Consumer in writing and refund the amount already paid as illustrated in more detail in Clause 8.

1.3 The delivery of products purchased usually takes place the following business day when the order is placed before 17:30 Monday - Friday or 12:00 on Saturday and Sunday. Deliveries may incur slight delays during holiday periods; couriers do not deliver on 25/12, 26/12, 01/01.

1.4 The Products ordered by the Consumer shall be delivered according to the method chosen from those available and listed on the Site when the order was placed. The Consumer undertakes to promptly check, as quickly as possible, that the delivery is correct and includes all and only the purchased Products, and to notify the Seller, within this deadline, of any faulty products received or any discrepancy between the order and the goods actually received, following the procedure referred to in Clause 8 of this contract; failure to do so will infer that the Products shall be deemed as accepted. In the event that the packaging or boxing of the Products ordered by the Consumer reaches its destination visibly damaged, the Consumer is invited to refuse to accept the delivery from the carrier/courier or accept the delivery “with reservations”.

1.5 The types of delivery and relevant details are referenced below:

Next Day Delivery - We endeavour to deliver items the following business day when the order is placed before 17:30 Monday - Friday or 12:00 on Saturday and Sunday.

If you place an order after the cut-off time, or on a bank holiday, we will receive your order on the following working day.

We use DPD for our Next Day Delivery service. They will deliver between 7am and 9pm. You will need to sign for the delivery.

Delivery is only available to UK shipping destinations.

If your postcode is in the list below, transit time may be extended by up to 5 working days:

  • AB10-16, AB 30-35, AB21-25, AB36-38, AB39, AB41-43, AB44-45, AB51-53, AB54-56
  • BT10-44, BT1-9, BT45-49, BT51-58, BT60-61, BT62-67, BT68-82, BT92-94
  • DD6-11, EH35-40, EH42-46, FK14, FK18-19, FK20, FK21
  • GY - All, HS1-9, IV1-3, IV12, IV13-28, IV30, IV31-32, IV36, IV40, IV4-11, IV41-49, IV51, IV52-54, IV55-56, IV63
  • JE - All, KA27-28, KW1-13, KW14, KW15-17, KY9-10, KY14-16
  • NA, PA20-33, PA34, PA35-38, PA41-48, PA49, PA60-61, PA62-72, PA73, PA74-75, PA76-78, PA80
  • PH6-16, PH17-19, PH20-26, PH30-39, PH40-41, PH42-44, PH49, PH50
  • PO30-41, TD1-8, TD10-14, TR21-25, ZE1-3, IM - All

Orders may be cancelled at any time before they are dispatched for a full refund. If the item has already been dispatched, then please see Returns and Refunds.

Large Appliance Delivery

Delivery Times

  • After your order has been processed, you’ll be contacted within 2 working days by our logistics partner, Product Care Group, with access to their booking portal.
  • Delivery is usually 2–5 working days for UK mainland, up to 10 working days for Scottish Highlands, and up to 14 working days for offshore locations.
  • Please note delivery may take longer around bank holidays.

On Delivery

  • Please check your order promptly to confirm it is correct and complete. You will be asked to sign for the delivery.
  • If the packaging or product is visibly damaged, either refuse delivery or sign “with reservations.

Delivery Costs

  • Large appliances: £20 per order.
  • Optional removal & recycling (WEEE): £20 per item (must be pre-selected at checkout).

Large Appliance Installation

Installation Costs

  • Freestanding appliances: £10 per product.
  • Integrated appliances: £99 per product.
  • Optional removal & recycling: £20 per product.

Refrigeration Installation

Freestanding Fridge/Freezer Installation

Delivery team will:

  • Place in room of choice, level feet, remove packaging.
  • Connect water dispenser (if available) to an existing cold-water supply.
  • Refit doors on American-style units if removed for access.
  • Remove old fridge/freezer if recycling was selected.

What you need to do:

  • Ensure clear access.
  • Unplug and empty old unit. Defrost if recycling.
  • Leave new unit switched off for 4 hours after installation.

We don’t:

  • Switch on new fridge/freezer.
  • Make changes to property (doors, cabinetry, plumbing, electrics).
  • Hardwire appliances.

Integrated Fridge/Freezer Installation

Delivery team will:

  • Place, level, and fit cupboard doors to match existing hinges/splits.
  • Remove packaging.
  • Remove old unit if recycling selected.

What you need to do:

  • Check split type (e.g. 50/50, 70/30) and hinge mechanism matches.
  • Defrost and disconnect old unit.

We don’t:

  • Switch on immediately (must stand for 4 hours).
  • Modify cabinetry or doors. Only minor adjustments are made.

Laundry

Freestanding Washing Machines & Dryers

Delivery team will:

  • Connect to existing water inlet, waste pipe, and socket.
  • Remove transit bolts (installation only, not delivery).
  • Run a test cycle.
  • Remove old appliance if selected.

What you need to do:

  • Drain and disconnect old appliance.
  • Ensure water supply/waste pipes are within 1m of location.

We don’t:

  • Install vented tumble dryers.
  • Fix plumbing faults (e.g. seized taps).

Integrated Laundry

Delivery team will:

  • Place, level, connect to water/waste.
  • Fit cupboard door.
  • Plug in and run a test cycle.

What you need to do:

  • Check cupboard condition and fit before arrival.

We don’t:

  • Make major changes to cupboards or plumbing.

Dishwashers

Freestanding Dishwashers

Delivery team will:

  • Place, level, connect to water/waste.
  • Plug in and run a test cycle.
  • Remove old appliance if selected.

What you need to do:

  • Disconnect old dishwasher.
  • Ensure connections within 1m.

Integrated Dishwashers

Installation:

  • Place, level, connect to water/waste.
  • Fit cupboard door.
  • Plug in and run a test cycle.

What you need to do:

  • Check cupboards/hinges match before delivery.

Cooking Appliances

Freestanding Electric Cookers

Delivery team will:

  • Disconnect old cooker (electric only).
  • Install new cooker with correct cables.
  • Safety check and test.

What you need to do:

  • Ensure correct electric supply and clearance (65cm minimum).

We don’t:

  • Disconnect gas cookers (Gas Safe engineer required beforehand).
  • Complete remedial electrical work.

Electric Ovens & Hobs

Delivery team will:

  • Disconnect old oven/hob.
  • Install and safety check new appliance.
  • Remove old if recycling selected.

What you need to do:

  • Ensure correct electric supply and clearance.

We don’t:

  • Disconnect gas appliances.
  • Carry out remedial electrical work.

Recycling (All Appliances)

The Waste Electrical and Electronic Equipment (WEEE) Regulations 2013

We offer our customer the chance to recycle their old appliances when purchasing a new item from us aligning with the WEEE Regulations 2013. By purchasing an EEE (Electrical and Electronic Equipment), the equivalent WEEE collection service (recycle option at checkout) can be requested at the time of purchase. The equivalent WEEE collection service (recycle option at checkout) takes place at the same time as the delivery of the new EEE.

Removal available for £20 if selected at checkout.

Appliances must be:

  • Disconnected, empty, defrosted (if refrigeration), and safe to handle.
  • Accessible from property entrance.

We don’t:

  • Remove appliances that are not ready.
  • Carry out electrical, plumbing, or property alterations.