At Hoover, we’re committed to delivering exceptional service every step of the way. If you need support or have a question, our expert team is always ready to help.

For any product or purchase queries, including website technical issues, click here to email

For spare parts purchases, click here to visit spare parts website

If you have any queries or problems with your order and/or products purchased online at hoover-home.com/en_GB, please contact us directly at [email protected]. Please include your order reference number and any details of how we can support you so that we can resolve your query efficiently.

If you're unhappy with your product, for information on our returns process, see our Returns and Refunds page.

For warranty information please see below:

Vacuum Cleaner Warranty

Large Appliance Warranty

You can request technical support or book/cancel/reschedule a repair appointment by contacting us through WhatsApp (UK CUSTOMERS ONLY)

You can find product and maintenance advice through our Hoover After Sales Service website.

To book an in-warranty repair by phone, call 03444 995599.

To book a repair by phone, call 03444 995599.
Opening hours: Mon – Fri 08.00 – 17.30, Sat – Sun 09.00 – 17.00

In light of the current health crisis, we have temporarily changed our claims process. If your enquiry is regarding a new or existing claim with our Claims Department, please direct your enquiry to [email protected].