Contact us
Contact us for any problem, to obtain more information on products or for any reason you wish to contact Hoover.
Service, Support & Spares
You can request technical support or book/cancel/reschedule a repair appointment by filling Hoover Contact Us form or instant message us through WhatsApp (UK CUSTOMERS ONLY) or log in to My Account (UK CUSTOMERS ONLY) to live chat with us. Our expert support team will be more than happy to assist.
You can find product and maintenance advice through our Hoover After Sales Service website.
To book an in-warranty repair by phone, call 03444 995599.
To book a repair by phone, call 03444 995599.
Opening hours: Mon – Fri 08.00 – 17.30, Sat – Sun 09.00 – 17.00
In light of the current health crisis, we have temporarily changed our claims process. If your enquiry is regarding a new or existing claim with our Claims Department, please direct your enquiry to claimenquiries@hoovercandy.com.
Small appliance shop orders
If you have a problem with your order, would like to cancel your order prior to delivery, please call our team on 0333 0062961.
If you would like to change your delivery address, please fill this form selecting “Order purchase – shipping” and provide your web order number and the old delivery address & the address you would to change it to.
If you would like to return a product, see our Returns and Refunds page and fill this form selecting, as contact reason, “Online purchase – returns & refunds”.
Our head office
Hoover's registered office is located at: Hoover Candy | 302 Bridgewater Place | Birchwood Park | Warrington | WA3 6XG
Tel: 03300 412345
Registration No: 2521528
VAT No: 482249727
Contact form
For further information, fill in the form and our team will be pleased to reply to your enquiry as soon as possible.