Service, Support & Spares
You can book a repair, find product and maintenance advice, or buy spare parts through our Hoover After Sales Service website.
To book a repair by phone, call 0818 200021 (ROI) or 03444 995599 (NI)
Opening hours: Mon – Fri 08.00 – 17.30, Sat 09.00 – 16.30, Sun 10.00 – 16.00
To order genuine Hoover spare parts and accessories by phone, call 0333 0062961. Lines are open Mon - Fri 08.00 - 17.30, Sat 09.00 - 16.30, Sun 10.00 - 16.00. Alternatively, email us at spares.enquiry@hoovercandy.com.
If you would like to return a spare order, see our Spares Returns and Refunds page and fill this form selecting, as contact reason, “Online purchase – returns & refunds”. If you would like to change your address, if your order hasn’t arrived or for any other queries, please contact the spares support team on 0333 0062961 or fill this form selecting “Order purchase – shipping” as contact reason.
In light of the current health crisis, we have temporarily changed our claims process. If your enquiry is regarding a new or existing claim with our Claims Department, please direct your enquiry to claimenquiries@hoovercandy.com.
Small appliance shop orders
If you have a problem with your order, would like to cancel your order prior to delivery, please call our team on 0333 0062961. If you would like to change your delivery address, please fill this form selecting “Order purchase – shipping” and provide your web order number and the old delivery address & the address you would to change it to. If you would like to return a product, see our Returns and Refunds page and fill this form selecting, as contact reason, “Online purchase – returns & refunds”.
Our head office
Hoover's registered office is located at: Haier Smart Home UK&I Ltd. | 302 Bridgewater Place | Birchwood Park | Warrington | WA3 6XG
Tel: 03300 412345
Registration No: 2521528
VAT No: 482249727
Contact form
For further information, fill in the form and our team will be pleased to reply to your enquiry as soon as possible.