Product Safety Issue

We have recently identified a product safety issue that affects our built-in tumble dryers. The issue relates to two manufacturing variations which, when found together, can result in the product catching fire when it is in use.

We take consumer safety very seriously and want to reduce any product safety risks to a minimum. Therefore, we would like to carry out an in-home modification to rectify the issue. This would require a service engineer to attend your home, free of charge.

Important: If you own one of the affected models, we strongly advise that you do NOT use the appliance until the engineer has completed the modification.

Please complete and submit the form and we will be in touch to organise an appropriate and convenient time to visit to carry out the modification on your appliance.

Hoover models:

- 31900010, HTDBWH7A1TCE-80/

- 31900012, HBTDWH7A1TCE-80/

- 31900528, BHTD H7A1TCE-80

- 31900530, BHTDH7A1TCEB-80

- 31900531, BATDH7A1TCEB-80

- 31900536, BATD H7A1TCE-80

- 31900542, BATD H7A1TCER-80